Roku Roku Remote Not Working? Here are the Top Fixes

It’s hard to believe there was ever a time when televisions didn’t have remote controls. It’s impossible to buy almost any electronic device these days without a remote control, and the Roku family of devices is no exception.

Roku remote not working?  Here are the top fixes

A Roku device doesn’t do very well if you have to constantly get up to change channels or manually navigate the menu. It’s true that you can use your smartphone to control your Roku, but that doesn’t have the same one-button convenience as the standard remote. When your Roku remote stops working, it can be a real hassle.

This article will walk you through some troubleshooting steps to get your Roku remote working again.

Use the Roku app to control your Roku device

If you’re in a bind and need to turn down your volume or turn on your Roku device now, you can use the Roku app to control your device. Of course we will teach you how to fix your remote in the following paragraphs, but for now let’s look at how to control your Roku device without the remote.

  1. Download the Roku app using your smartphone.
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  2. Follow the tutorial and then tap Register.
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  3. Enter the email address and password you used when you first set up your Roku device.
  4. Tap on remote control below.
    Roku Roku Remote Not Working Here are the Top - Roku Roku Remote Not Working? Here are the Top Fixes
  5. Connect to your Roku when prompted and accept any permissions the app may require.
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  6. Now you have full access to your Roku device.
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Hope this section has helped you control your TV. Now let’s talk about how to fix your Roku remote.

What kind of remote control do I have?

There are a variety of Roku remotes in use today. Troubleshooting and solving your problems is much easier when you can identify which remote you have.

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There are standard infrared remote controls that work like regular TV remote controls. These remote controls work by sending coded pulses of infrared light to the receiver.

WiFi-enabled remote controls (often called advanced Roku remotes) can be pointed in any direction and still work because they actually connect to the Roku device itself over the Wi-Fi network.

  • Look at the back of your remote control. Remove the battery cover and see if there is a button inside or next to the labeled compartment pairing. If your remote has one pairing button, you have an advanced remote control. Otherwise it is an infrared remote control.
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There are some troubleshooting techniques that work with both remote control types and some techniques that are specific to each type. Let’s cover them next.

Common Roku remote troubleshooting techniques

These tips will help you isolate the problem with either type of remote control.

  1. Reboot the Roku box or remove the streaming stick from your TV. Wait a minute, reconnect and test again.
  2. Remove the batteries from the remote control, leave it out for a second, then replace it and test again.
  3. Change the batteries in the remote control and test the device again.
  4. If your Roku model plugs directly into the HDMI port, try unplugging it and swapping it out. Test again.
  5. If your Roku model plugs directly into the HDMI port, try using an extension cable to connect it to the TV instead of plugging it in directly.
Roku remote control

Techniques for Standard Infrared Roku Remotes

The standard Roku remote uses an infrared beam to send signals to the device. If the above steps didn’t work, try the following:

  1. Point the remote at the Roku box and press the buttons. Watch the front of the box as you do this. If the status light flashes while the box is detecting the infrared commands, your remote is working and the problem is with the box. If the status light does not blink, the problem is with the remote control.
  2. Check your line of sight from the remote control to the box. Infrared signals require an unobstructed line of sight to function.
  3. Place the Roku remote directly in front of the box and press a button. If the batteries are low but not dead, the strength of the beam may be enough to reach the box. Change the batteries if it works.
  4. Try the mobile app to make sure the remote isn’t working and not the box.

If the box doesn’t see the remote signal and the mobile app works, you have a broken remote. If you can borrow a remote for now, go ahead, but it’s best if you replace the remote quickly.

If the box sees the signal and the status light flashes, there is a problem with the box. If this is the case, I would suggest factory resetting the Roku device. This process is a last resort, but if you’re sure the remote is working and the box isn’t responding, this may be your only option. This is especially true if the box doesn’t respond to the mobile app either.

Advanced Roku Remote Control Techniques

The Roku Advanced Remote uses Wi-Fi instead of infrared, so it requires a few extra troubleshooting steps. Try the above steps and then:

  1. Pair the remote again by removing the batteries, turning off the Roku, waiting a second or two, and then turning on the Roku. Replace the batteries in the remote control as soon as the start-up screen appears. Hold down the pairing button under the remote control or in the battery compartment until the pairing indicator flashes. Wait about 30 seconds for everything to sync, then test again.
  2. Pair the device with the mobile app again. Occasionally, the Roku Enhanced Remote will drop pairing and stop working. In this case, use the Roku Controller app and access the Roku settings menu. To pair a new remote control, select and repeat the re-pairing process above. This will “unlock” the box to work with the remote control again.

If the box is responding to the Roku Controller app and not the Roku Enhanced Remote and you’ve followed the troubleshooting steps in this guide, you may need a new remote. First, repeat these troubleshooting steps a few times to be sure. If you have a buddy with a Roku, try temporarily swapping out the remotes for testing.

Additional tips for repairing your remote control

Here are some additional tips to fix your Roku remote problem in no time.

  • Perform a power drain on your Roku remote. Remove the batteries, press and hold any button on the remote for 10-30 seconds, reinsert the batteries and test the remote again. Sometimes a short circuit in electronics can occur due to faulty charge build up in circuit components, this can fix it.
  • Your remote control problem could be hardware related e.g. B. a corroded connection on the circuit board of your remote control. If you’re tech-savvy, take the remote apart and look for any buildup of corrosion, burn marks, or other signs of a problem. If it is corrosion, e.g. B. due to moisture etc., gently remove the residue with a toothbrush and rubbing alcohol and reassemble the remote control after allowing it to dry for at least 30 seconds. Note: This will void any warranty you may have on the remote control.

frequently asked Questions

If we didn’t answer all of your questions above, we’ve added this section to give you more information.

Where can I buy a replacement remote control?

Luckily, replacement Roku remotes are easy to find. Most major stores like Walmart and Target stock them if you need one today. You can also order them online from Amazon or the Roku website.

Can I update my Roku remote?

Yes! If you have an older Roku version and would like to have the voice control feature on your Roku remote, you can update the remote without having to update the box. Keep in mind that some remotes aren’t compatible with much older Roku devices, so be sure to check compatibility before purchasing.

What batteries does a Roku remote use?

Most Roku remotes use two AAA or AA batteries. See the back of the remote control for the correct battery requirements.

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Is my remote covered under warranty?

Yes! Like the Roku device, the remote comes with a one-year warranty. The Roku website gives you access to everything you need to file a warranty claim.

Roku remotes

As you can see, the techniques for troubleshooting and repairing a Roku remote are pretty standard for all remotes, with the exception of using the Roku app or the device menu. They start with the obvious problem of bad batteries or signal obstruction between the remote’s IR emitter and the TV’s receiver and go from there.

Have other Roku remote troubleshooting tips? Tell us about it below if you do!

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